I am not a big fan of online shopping especially for big ticket items. There’s just so much at stake. I mean, what if the item delivered is not the same as the one I ordered? I also have heard of some customer complaints regarding orders not received at all or orders being incomplete and orders taking a much longer time to be delivered than expected. Now consider buying a piece of furniture online and you can see the angst rise exponentially. Would you buy a house online without first seeing the property? Would you buy a piece of furniture without first looking, really scrutinizing every inch of the furniture? What if it has the wrong texture? Or the wrong paint? Or the wrong type of wood? Sure there are very reassuring comments and customer feedback on their Facebook page but how do I know that these are all for real?
But there are instances when you do have to take the risk. Like when there is simply no other way.
I accidentally broke my leg at work when I miscalculated my footing and fell off the half-step. The doctor said that I will have to be on cast for at least 3 months and that I should restrict the use of my legs as much as possible. Unfortunately, I was actually scheduled to shop for several pieces of furniture for my home simply because the one I have are already beyond repair. I don’t even use them anymore. I really cannot forego with the purchase of furniture. But what can I do? If I keep on using the broken furniture and fall flat on my behind, I will only worsen my broken leg. So I knew I had to swallow my pride and shop for furniture online. I knew that I really had to look for furniture at an online furniture store – I Wanna Go Home.
The first thing I did was to narrow down my choices of online furniture stores especially those that are near my place or within my city. I simply don’t want to order from an online store whose shop is located on the other side of Australia in the Indian Ocean. Let us just say that I am still distrustful of using online services to purchase big ticket items. We are talking about hundreds to thousands of dollars here, not mere cents. I really did find I Wanna Go Home online furniture store to be quite interesting because they do deliver nationwide. That means even customers living on the other side of the country can virtually receive their ordered items. But, for my part, I lived in the city where I Wanna Go Home is also located so that was my first consideration. I want the reassurance that I can bring the furniture back in case I am not satisfied with the quality. And perhaps give them my thoughts on their crappy service if it ever comes to that point.
I read their policies and especially their refund policy and the different terms and conditions that they have. I found it quite reasonable so I decided to place an order for a small side table first. I wanted to check out first whether I will like the quality of their product and whether their service is as good as what they say. I ordered a white Halifax Side Table for under A$ 280 and was given a confirmation that the delivery will take place within the next 48 hours. The company either a Furniture Carrier service or Australia Post’s Express or Registered Post services. I was expecting my order to be delivered by a furniture carrier service.
Well, you can say I was quite surprised when I received my order the following day although it was already towards the evening. I inspected the item even before I let the delivery guys go. It was way much better than I had expected. The elegant profiling of the Halifax side table blew me away. At that instant I could think of a hundred different ways to use it. The whole experience helped me have a better appreciation of online retailers; well, at least when it comes to buying furniture online. While I am not saying that I will do all of my purchases via online from now on, I can say that the experience opened my eyes to the many benefits of online shopping. And I had to break my leg first to appreciate this.
Now, I have just placed an order with I Wanna Go Home for a Bordeaux medium cabinet, a Halifax 8-door pantry with glass, a 2-seater Bonsun Kubu rattan, and 2 units of Bonsun Kubu rattan arm chair. I expect the guys at I Wanna Go Home to deliver it the same way as they did the first time.